Delivering M&E Maintenance to the Dynamic Roundhouse

What is the Roundhouse?

The Roundhouse is a charity performance arts and concert venue, in London, supporting young people to push creative boundaries and make unforgettable moments. As a vital part of the London community since 1960, the Roundhouse has always provided an inclusive, safe space for young artists to be creative, experiment and develop their passion. With the Roundhouse being a venue, their estates team needed a dedicated and diligent hard facilities management team to ensure optimised site operations that wouldn’t negatively impact any events being held on site. When going out to tender, Artic Building Services was one of many M&E building services companies in competition for the contract and proudly won after a competitive tender process.

Challenges at the Roundhouse

As a charity, it is critical that site operations remain uninterrupted by M&E equipment faults to ensure no events are cancelled. Cancelled events would have a detrimental cost impact to the Roundhouse and impede on their ability to support the local community.  The criticality of the site’s hard FM means that the Roundhouse needed a facilities management company in London which could expertly deliver vital M&E services in line with strict time boundaries and a dedication to seeing the site operating to its full potential.

The critical nature of the site is not the only challenge at the Roundhouse, what makes the site unique is its physical infrastructure and installation of the plant in the venue. The building is a listed building, proudly a part of the national heritage list for England, and because of its unique history some service areas involve challenging access such as underneath concrete flooring and high ceiling assets, all of which needs special care and expert knowledge to maintain.

Scope of Works:

As a tailored solution for Roundhouse, Artic was contracted to oversee the M&E maintenance on site covering all preventative planned maintenance (PPM) for the mechanical and electrical plant on site, ensuring safe and efficient operations on site. All works are carried out by our expert, directly-employed, enhanced DBS checked engineers to make sure all maintenance is completed to a high quality.

Assets maintained include:

• Air Handling Units
• AHU Condenser Unit
• Booster Sets
• Dampers
• Control Panel
• Water Heaters
• Electric Panel Heaters
• Split AC Units
• Ductwork
• Expansion Vessel
• Cold Water Storage Tank
• Emergency Lighting
• Distribution Boards

Tailored M&E Maintenance Solutions

Every M&E maintenance solution is adapted to meet the unique needs of all its clients. Artic engineers use their years of experience and expertise to deliver the building services within the constraints of a listed, historical building to an exceptionally high standard. To meet the critical demands of a live performance venue, Artic provides Roundhouse with full access to it’s 24/7/365 helpdesk and on-call engineers to ensure site function. It is not unusual for the team to go above and beyond to make sure that the client has everything they need, including working outside of usual hours, which is why having an open line of direct communication is an essential part of the solution for Roundhouse.

The Roundhouse needs M&E maintenance that can adapt to its environment and Artic ensures to match the technical requirements of the job to expert engineers that can complete the work to the highest calibre. All site PPM is completed to a tailored schedule, but the team remains flexible to make sure that client needs are always met as changes arise in the venue’s dynamic environment.

All assets are effectively managed through our bespoke CAFM system MRI evolution which can help us provide accurate reporting and record all PPM, and reactive works.

What this Means for the Roundhouse:

Improved Asset Performance

Since partnering with Artic, the M&E plant’s performance throughout Roundhouse has improved through strict adherence to PPM that is delivered with minimal interference to site function, meaning less M&E equipment faults and less site downtime. Working in collaboration with Artic’s engineers, the Roundhouse estate team know that they can rely on Artic with the knowledge that no matter the problem, a resolution will be found to keep the site running for whatever it needs making the site more productive and efficient.

Strong and Reliable Communication

An open line of communication is firmly in place between the Roundhouse estates team and the dedicated contract management team, affirming the established strong relationship that has fostered between Roundhouse and Artic. The site remains productive and able support its local community as a strong hub of creativity for everyone.

Safe and Comfortable Environments

As a venue that hosts regular events and is open to young people as a safe and comfortable environment, health and safety is of the utmost importance. Through all M&E maintenance Artic follows the strict requirements from the latest health and safety legislation to ensure Roundhouse remains safe and operable for the local community, saving the client time to focus on delivering their fantastic events.

A Partnership with Artic

With Artic, the Roundhouse can continue doing their fantastic work in providing a safe and comfortable space for young creatives to explore their passions and build careers. Since the partnership began, the contract has evolved to meet client needs and developed into a strong relationship with the Roundhouse, Artic has become a part of the team and can confidently deliver the service needed through an attentive and proactive approach.

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