FACILITIES MANAGEMENT

The way your team have applied themselves and delivered over the past 18 months is second to none and this has only reinforced the relationship. It has also given me kudos as I brought you in, so thank you. I know that Peter and Danny are both new employees but whoever is doing the recruitment needs a huge pat on the back. They have been incredible. Technically, attitude, application are all top draw. They really are (after 1 month) the go-to guys on site. Feedback from colleagues, staff and students has been positive in regards to reaction times and job done first time.

I would like to say a massive thanks to Rebecca, Alice, Ben, and Lee for all their support over the last couple of weeks with all the problems we have had.

Their response has been fantastic I could not wish for a better team.

I would also like to extend a special thanks to Grant who has been an enormous help to my team.

Once again, I cannot say enough thanks to your excellent team.

Just a note to express our gratitude for Ben Ward’s clear dedication to keeping our estate up and running.

It’s been incredibly busy recently and Ben has come to our rescue on many occasions, not once complaining and did everything possible to keep downtime a minimum at a number of our critical facilities.

Please pass our sincere thanks to Ben

I am pleased to acknowledge the ongoing strategic partnership between the Trust and Artic Building Services. This enduring collaboration is founded on a mutual commitment to excellence in healthcare infrastructure, operational efficiency, and service reliability.

Through this partnership, we continue to deliver high-quality, compliant, and sustainable estates and facilities solutions that support the Trust’s clinical operations and long-term objectives. Artic’s technical proficiency and responsive service model complement the Trust’s internal capabilities, enabling us to manage complex projects and routine maintenance with consistency, precision, and minimal disruption to patient care.

This ongoing relationship is a key component of our estates strategy, and we look forward to continuing to build on our shared achievements to support the delivery of safe, effective, and patient-centred healthcare.

I would like to thank you for your support in addressing the heating/cooling issues on Thomas Cook Children’s Critical Care Unit. This was a particular issue in the run up to Christmas 2024 when the unit was experiencing really low temperatures which were affecting patient care, safety and staff wellbeing. You were really helpful in helping to address these issues, and it was really reassuring to have your personal contact details so that we could contact you at any point in order to raise our concerns. I understand that these problems were not the responsibility of Artic Building Services but you were instrumental in the resolution of the ongoing low temperatures to ensure that they were raised to acceptable levels for patient care.

I think the current manager I deal with (Vince) is so adaptable and the best I think I have ever worked with

The service in all area’s has been amazing, Leigh, Abby and Paul not forgetting John in the beginning making the asset register. I can see a great partnership ahead.

Artic’s understanding of MCC’s unique needs and their commitment to exceeding expectations have been invaluable. Their collaborative approach and dedication ensure the seamless operation of our iconic venue, allowing us to focus on delivering a world-class cricketing experience. Particularly noteworthy is their contribution to our sustainability efforts.  The LED lighting upgrades have played a significant role in helping us achieve the ‘Sustainability Campaign of the Year’ award.

I would like to highly praise Rebecca and Alice for their superb support they give us at St Thomas’ and Waterloo

I truly believe they know the importance of some of the facilities we look after here.

The girls always do their best to support us and it is much appreciated please pass on my thanks to them

We were constantly worried about maintaining air quality and hygiene levels in our hospital, especially during busy periods. Artic stepped in and completely transformed our approach. Their responsive service and proactive maintenance practices ensure a safe and healthy environment for our patients and staff. We’ve seen a significant reduction in reactive repairs, giving us peace of mind and allowing us to focus on what matters most – patient care.

Works were completed swiftly and in particular we were pleased with the good and regular communications issued by Artic at all stages (from quoting in a timely manner to arranging attendance and completing the works)

Just to confirm at kings college dental hospital we use artic building services and I have experienced working with a few of the team and they are all very helpful.

I had the pleasure of working with Tommy from the services and he couldn’t have been any more helpful, polite and hard working.  He dealt with the job raised very quickly and nothing was too much for him.  I was extremely pleased with the efficiency of Tommy and his cheerful manner job was complete in no time.

Thank you Tommy and the artic team.

Having worked with Artic for a number of years the discovery of asbestos during a project was handled quickly and professionally in the same way they approach all their projects.

Greig has done a great job on the monthly report and we spoke with all parties on our to keep the system working as efficiently and raise any concerns at the earliest opportunity. Please say a special thanks to Greig for his desire to make sure the Planet PPM system works as well as possible to not only achieve the SLA’s but also as a system to make sure we have a reliable and robust record of the good work we carry out on a month to month basis.

Having recently transitioned to Artic, we have been thoroughly impressed with our regular engineer, Bharat (Baz). He is exceptionally efficient with his time and consistently goes the extra mile to assist with additional tasks, which is greatly appreciated by the J A Kemp LLP Facilities team. Long may it continue!

Terry Wicks (superstar). Terry has been very helpful over the last week. He popped into Lavington Street each morning to check the system. He made changes to see if we could right the wrong. He explains everything in a language that I understand. In other words, he doesn’t blind you with science. Terry is also a lovely chap and an asset to your team.

If only every single contractor I had come across was so well-organised, kept me updated all times and delivered to such standards, my life would be much easier. It was a last-minute request as another contractor let me down badly and I needed someone to do the works urgently. When I called Artic (Chris Cerisola) I had not much hope you would be able to do the work on such short notice to such high standards. It seems I was wrong, thanks for that.

We were facing rising operational costs due to frequent reactive maintenance needs. Artic implemented a data-driven approach and introduced Condition Based Maintenance, resulting in significant cost reductions and improved asset lifespans. Their efficient processes and dedicated team deliver exceptional service, exceeding our expectations.