CORPORATE SOCIAL RESPONSIBILITY

Making sure we provide the best service, protect our staff and the environment.

More than an FM Company

We take our role in the wider community very seriously. We seek to work alongside and exceed the following principles, running hand in hand with our ISO 45001, ISO 9001 & ISO 14001 accreditations.

Integrity

Always operate with professionalism, transparency and accountability.

Partnership

Work in partnership with our clients, suppliers, sub-contractors, business and joint venture collaborators.

Sustainability

Continually improve our environmental performance.

Supply Chain

Work with our suppliers to encourage them to adopt responsible business policies and practices and ensure our supply chain is free of modern slavery.

Safety

Provide and maintain a clean, healthy and safe working environment.

Opportunities

Operate an equal opportunities policy for all present and future employees. offer all our employees the resources for their continual development.

We ensure compliance across multiple services and sectors. Can we support you?

Wellness and Staff Mental Health

At Artic, employee welfare sits right at the top of our list of priorities, and we have a range of initiatives to look after our staff. We’re always looking for new ways to promote good health and create a positive workplace culture for all.

To ensure our staff always have someone to talk to, we have appointed numerous Mental Health First Aiders (MHFAs) throughout the business. They have received training to help them spot early signs of mental health problems such as stress, anxiety and depression.

Our MHFAs are often the first point of contact for employees that need support. We encourage our employees to talk to one of our MHFAs if anything is troubling them because we don’t want any of our team to suffer in silence.

Our Health Assured App

To provide further support, we also have the Health Assured app “My Healthy Advantage” which is free to all Artic staff. We regularly promote the use of the app because it’s designed to improve individuals’ mental and physical health.

The app encourages each user to add their personal metrics and set individual goals which they can track. The app provides a platform for communications, rewards progress towards goals and also provides useful information about wellbeing.

Accreditations

Our Charities

We strive to give our time, experience and assistance within our social and business community. We support our staff in raising money for any charities they recommend, but we have a few that we work with more regularly:

BEXLEY HOSPICE
DREAMS COME TRUE
MINDOUT
DARENT VALLEY HOSPITAL

Recent case studies

Elevating Operational Excellence and Sustainability at Lord’s Cricket Ground

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King’s College Hospital Denmark Hill and Artic: A Sustainable and Innovative Partnership

Artic is proud of our partnership with King’s College Hospital […]

BMA House – Hard FM planned and reactive maintenance

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University College London – Air Conditioning & Ventilation Maintenance
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Comprehensive HVAC Maintenance for a Thriving London University Contract Start […]

Kings College Hospital – HVAC Maintenance
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Kings College Hospital – HVAC Maintenance Project Start Date: June […]

Moorfields Eye Hospital – AC Maintenance
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Moorfields Eye Hospital – AC Maintenance Project Start Date: 2019 […]

What our clients say

If only every single contractor I had come across was so well-organised, kept me updated all times and delivered to such standards, my life would be much easier. It was a last-minute request as another contractor let me down badly and I needed someone to do the works urgently. When I called Artic (Chris Cerisola) I had not much hope you would be able to do the work on such short notice to such high standards. It seems I was wrong, thanks for that.

University of Law

The way your team have applied themselves and delivered over the past 18 months is second to none and this has only reinforced the relationship. It has also given me kudos as I brought you in, so thank you. I know that Peter and Danny are both new employees but whoever is doing the recruitment needs a huge pat on the back. They have been incredible. Technically, attitude, application are all top draw. They really are (after 1 month) the go-to guys on site. Feedback from colleagues, staff and students has been positive in regards to reaction times and job done first time.

University in the South East

Having worked with Artic for a number of years the discovery of asbestos during a project was handled quickly and professionally in the same way they approach all their projects.

Project Delivery Manager, Mitie
I think the current manager I deal with (Vince) is so adaptable and the best I think I have ever worked with
OVHcloud

I would like to highly praise Rebecca and Alice for their superb support they give us at St Thomas’ and Waterloo

I truly believe they know the importance of some of the facilities we look after here.

The girls always do their best to support us and it is much appreciated please pass on my thanks to them

Maintenance Manager, Kings College London
We were facing rising operational costs due to frequent reactive maintenance needs. Artic implemented a data-driven approach and introduced Condition Based Maintenance, resulting in significant cost reductions and improved asset lifespans. Their efficient processes and dedicated team deliver exceptional service, exceeding our expectations.
Ian Wade Head of UK estates , British Medical Association

Just a note to express our gratitude for Ben Ward’s clear dedication to keeping our estate up and running.

It’s been incredibly busy recently and Ben has come to our rescue on many occasions, not once complaining and did everything possible to keep downtime a minimum at a number of our critical facilities.

Please pass our sincere thanks to Ben

King’s College London
We were constantly worried about maintaining air quality and hygiene levels in our hospital, especially during busy periods. Artic stepped in and completely transformed our approach. Their responsive service and proactive maintenance practices ensure a safe and healthy environment for our patients and staff. We’ve seen a significant reduction in reactive repairs, giving us peace of mind and allowing us to focus on what matters most – patient care.
Mark Wilkins - Associate Director of Estates, Kings College Hospital NHS Foundation Trust

Terry Wicks (superstar). Terry has been very helpful over the last week. He popped into Lavington Street each morning to check the system. He made changes to see if we could right the wrong. He explains everything in a language that I understand. In other words, he doesn’t blind you with science. Terry is also a lovely chap and an asset to your team.

Kings College London

Greig has done a great job on the monthly report and we spoke with all parties on our to keep the system working as efficiently and raise any concerns at the earliest opportunity. Please say a special thanks to Greig for his desire to make sure the Planet PPM system works as well as possible to not only achieve the SLA’s but also as a system to make sure we have a reliable and robust record of the good work we carry out on a month to month basis.

Sainsbury Welcome Centre

Our facilities are complex and require a high level of expertise. Artic’s dedicated team, led by knowledgeable engineers and specialists, delivers exceptional service with meticulous attention to detail. Their strict adherence to compliance and direct access to senior management instils confidence and ensures operational excellence across our entire infrastructure.

Chris Edwards - Head of Capital Projects, Welbeck Health Partners

I would like to say a massive thanks to Rebecca, Alice, Ben, and Lee for all their support over the last couple of weeks with all the problems we have had.

Their response has been fantastic I could not wish for a better team.

I would also like to extend a special thanks to Grant who has been an enormous help to my team.

Once again, I cannot say enough thanks to your excellent team.

King’s College London

Works were completed swiftly and in particular we were pleased with the good and regular communications issued by Artic at all stages (from quoting in a timely manner to arranging attendance and completing the works)

SLaM NHS Foundation Trust